Privacy policy

Last updated: November 2026

This policy explains how Meta Sync ("we", "us") collects and uses personal data when you visit snagginguae.com or contact us about our snagging services. We process personal data in line with applicable data protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, where it applies to you, the EU and UK GDPR.

What we collect

• Details you give us in the booking form or by WhatsApp, phone or e-mail: your name, phone number, e-mail address, property type, community or project, handover date, chosen package and any message.
• How you found us: the advert or campaign that brought you to the site (UTM tags and ad click identifiers from Google and Meta), the page you landed on and the referring website.
• Technical data: IP address, browser type and device, used for security, spam prevention and measuring our adverts.
• Cookies and similar technologies from Google (Analytics, Ads) and Meta (Pixel), only as described below.

How we use it

• To respond to your request, arrange and carry out your inspection, and send you your report and 3D tour.
• To send you a confirmation and service messages about your booking.
• To measure and improve our advertising and this website.
• To send occasional tips and offers, only if you ticked the box to receive them. You can unsubscribe at any time.

Advertising and cookies

We use Google Analytics, Google Ads and the Meta Pixel to understand how visitors use the site and which adverts lead to enquiries. When you submit the form, we may share a securely hashed (encrypted) version of your e-mail address and phone number with Google and Meta so they can match the enquiry to an advert; they cannot read the original values. You can accept or decline these cookies in the banner on the site. Visitors in the European Economic Area, the UK and Switzerland are asked before any advertising or analytics cookies are set.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run our business, such as our website and database hosting, e-mail provider, Google and Meta (for advert measurement), and the inspection partner who carries out your snagging. Each is bound to protect your data and use it only for the service they provide to us.

How long we keep it

We keep enquiry details for as long as needed to provide our services and for up to 24 months after our last contact with you, unless the law requires us to keep them longer. Your 3D tour stays online for 3 months after sharing unless you ask for longer hosting.

Your rights

You can ask us to access, correct or delete your personal data, to stop marketing messages, or to object to or restrict how we use it. To make a request, e-mail [email protected]. We will reply within 30 days.

Contact

Meta Sync, United Arab Emirates
E-mail: [email protected]
Phone / WhatsApp: +971 56 997 9134